Shipping & Returns

SHIPPING POLICY

Turnaround

All orders are shipped within 3-5 business days. Following states not allowed to purchase or received hemp derived products: Hawaii, Idaho, Iowa, Mississippi, New Hampshire, and South Dakota.

Carriers

We use the following carriers to deliver our orders:

USPS via Pirate Ship
 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

Free shipping over $50.00. Under$50.00, the rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Return & Exchange Policy

How To Return An Item

If you ever have an issue with your order, please email us at zaoorganicstn@gmail.com. We offer credit on returned, unused products and are happy to accommodate exchanges on a case by case basis. Return limits are on orders within the last 30 days.

  1. Please email info@healingpowerofhemp.com to request a refund and we will assign you a tracking # and give you our address.

  2. Include in your package a signed letter stating the reason for your return and the original receipt.

Order Cancellation

Orders can be cancelled and refunded any time before shipping. If your order has been shipped, it must be returned as described above to be eligible for an exchanged of comparable value.